FREQUENTLY ASKED QUESTIONS

Making information easy. Or just give us a call. Anytime, anywhere.

My Budget is limited. Is there any workaround?

We’re all about making the magic happen without breaking the bank. We can tailor your event styling by adjusting the quantity or level of detail to suit your budget—whether you want something simple and stylish or a few statement pieces to make it pop. Custom requests and special add-ons may cost a little more, but we’re always transparent, so no surprise fees. That said, we’re not made of stone—we’re happy to have a chat and see where we can wiggle a little to find the best value for your money. To make things even easier, we also offer Afterpay, Zip, and an optional deposit system so you can spread out the cost in a way that works for you.

What does the time frame look like? And what if I need an event on short - notice?

We typically recommend booking at least 3-4 weeks in advance to allow time for personalized planning, sourcing materials, and custom design work. However, we understand that some events come up quickly! We do accommodate short-notice bookings when possible, depending on availability and the complexity of the set up. For urgent inquiries, reach out directly-we'll do our best to make it happen.

Do you handle the full setup and takedown of all the décor?

Yes, we handle the full setup and takedown of all our decor. Our team will arrive at the venue ahead of time to ensure everything is styles and arranges perfectly. After the event, we return to carefully dismantle and collect all items. This allows you to focus on enjoying your event without worrying about logistics.

What happens if I need to cancel or reschedule?

We understand that plans can change, and we aim to be as flexible as possible. If you need to cancel or reschedule your event, please let us know as soon as possible. Deposits are generally non-refundable, but depending on the notice given, we may be able to transfer your booking to a new date. Last-minute cancellations (within 7 days of the event) may be subject to additional charges due to preparation costs. We'll always do our best to accommodate your situation with care and fairness.

What happens if it rains for an outdoor event?